FAQs

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As the largest family fun run in Vancouver, RBC Race for the Kids inspires participants to raise funds for BC Children's Hospital. On Sunday, June 4, RBC Race for the Kids will host runners and walkers of all ages and abilities on a scenic 2 km or 5 km Fun Run, followed by a carnival celebration. For event information regarding the 2017 RBC Race for the Kids, please check out the Event Information page.

 

How much money do you expect to raise at this year's event?
It is our goal to raise over $1 million at this year’s run, but we can’t do it without the support of our participants and fundraisers. By collecting donations and taking part in RBC Race for the Kids, you are helping us learn more about childhood cancer and mental health conditions, and doing your part to support BC kids!

You can also contact us at 604-875-2444 or race@bcchf.ca for more information.

  1. Register now!
  2. Create a login username and password which will then allow you to access your personal or team fundraising page.  Please do not navigate away from the registration form until your transaction is complete otherwise the information that you have entered will be lost.
  3. Once your transaction is complete you will receive a confirmation email.

We strongly encourage our participants to register online; however you may also register offline by contacting us at 604-875-2444 or race@bcchf.ca for more information. You can also use our offline registration form and either drop it off at BC Children's Hospital Foundation or fax it to 604-875-2596.

We ask that everyone planning to attend the event and partake in the festivities register as a participant for the event. This helps to provide us with much-needed information regarding how many people we will be expecting on site on race day. It will also help us to reach fundraising goal to help BC Children's Hospital. Attendance information is also important for safety reasons, as well as for ensuring there is enough water and fresh fruits and vegetables on site.

You can also contact us at 604-875-2444 or race@bcchf.ca for more information.

We strongly recommend against bringing your pet or scooter to RBC Race for the Kids. We recommend you leave strollers you will not be using in the run at the bike and gear check when you arrive. If you require the use of your stroller during the run, we ask that you start at the back of the pack for everyone's safety and enjoyment.

Wheelchairs are welcome to participate in the run. Please make sure to start at the front of the pack as there is a wheelchair headstart for both the 5K and 2K fun run.

You can also contact us at 604-875-2444 or race@bcchf.ca for more information.

Run Ambassadors are participants who have registered as a Run Ambassador registration type and have committed to fundraise a minimum of $150 for the hospital by May 30. As a benefit for helping to raise money for the event Run Ambassadors receive free registration to the event.

To register as a Run Ambassador simply choose the Run Ambassador registration type when prompted during registration. You will not be asked to pay a registration fee, as you will have committed to raising and submitting a minimum of $150 by May 30. If you are unable to raise a minimum of $150 by May 30 you will then be asked to pay for your registration fee or make a personal donation to make up for the difference, whichever is less.

You can also contact us at 604-875-2444 or race@bcchf.ca for more information.

For security purposes, credit card companies often set limits on credit cards so that a person cannot charge the same amount to a credit card more than once within a ten minute window of time. For instance, if someone were to register one Adult Early Bird participant for $30 and complete their transaction, and then go back and register another Adult Early Bird participant for the exact same amount as the first transaction ($30) the credit card will not allow the same total to be charged to the credit card within that ten minute window of time and the participant would encounter an error message when trying to pay for the second online transaction.

There are two solutions if you encounter this problem:

  1. Wait ten minutes before attempting another payment if the multiple transactions will be for the exact same amount;
  2. Change the total charged to your credit card each subsequant transaction by adding a donation of a few dollars to your transaction.

You can also contact us at 604-875-2444 or race@bcchf.ca for more information.

Remember that your username and password are case sensitive. Click here to receive an email with your username and password.

You can also contact us at 604-875-2444 or race@bcchf.ca for more information.

Once you have registered for RBC Race for the Kids you will have access to your very own personal online fundraising webpage that you can use to collect online donations from your family and friends. You will use the login details that you created during your online registration to log in to your fundraising headquarters. Click LOGIN on the RBC Race for the Kids homepage and enter your details. Login details may be changed at any time by logging in to your personal fundraising page headquarters (my HQ). See below for more information on how to promote your personal and/or team fundraising webpage.

How do I submit offline donations?
You can download a printable PDF donation form in order to collect offline donations. Please note that while an online donation will be processed immediately and will appear on your fundraising page within minutes of the gift having been made, offline donations may take up to two weeks – from the time that we receive your donations and donation form – to be processed and uploaded to your online fundraising page and for your donors to receive their tax receipt.

It is highly recommended that donations are made online as it gets close to event date for a donation to appear instantly on a participant's fundraising page and for donors to receive a tax receipt automatically.

Is there a minimum amount to fundraise?
Our goal is to raise over $1 million for childhood cancer and mental health research and treatment areas at BC Children's Hospital. So although we don't set a minimum fundraising goal (you set your own targets on your fundraising page), we encourage participants to raise whatever they can (whether it's $50, $150 or $1,000) as every little bit fundraising by our participants will help us reach our goal. We cannot do it without your help.

Just think... Out of the 6,900 participants that came out last year, if even half of those participants were to raise or donate an additional $50 we could raise an additional $172,500 this year! A little bit can go a long way, so be creative in finding new and innovative ways to raise money.

Remember that for every $100 that you raise for RBC Race for the Kids you will receive an entry into a draw to win one of our exciting fundraising prizes!

Can I change my fundraising goal?
Yes. Your fundraising goal can be changed through your personal online fundraising page. Simply log in to your personal or team online fundraising page and click on the Settings tab then select the Change my goal option.

How do I promote my personal or team online fundraising page for people to donate?
Log in to your personal fundraising page and click on the Email tab. You have the option to reach out to your contacts using our online email tool (this supplies you with a template email containing a link to your page and information on the event). Or, you can choose the email using your own account option which supplies you with a web link to copy and paste into your own message.

You can also contact us at 604-875-2444 or race@bcchf.ca for more information.

If my friends and family do not wish to make their donations online, is there a form that I can use to collect offline donations?
Yes. If you would like to collect donations offline you may download a printable PDF donation form in order to collect cash, cheque or credit card donations from your donors. Please note that online donations are preferred to immediate updates on a fundraising page. Offline donations may take up to two weeks – from the time that we receive your donations and donation form – to be processed and uploaded to your online fundraising page and for your donors to receive their tax receipt.

How can friends and family make an offline donation to a participant (either by cash, credit card, money order or cheque)?
Donors wishing to support an RBC Race for the Kids participant with an offline donation, either by cash, credit card, money order or cheque, have a few options. Offline donors may include their donation on the printable PDF donation form that the participant can use to collect offline donations. Offline donors may also visit BC Children’s Hospital Foundation, located in the BC Children's Hospital Research Institute on the Children's Hospital site at 938 W 28th Avenue in Vancouver and provide an offline donation directly to Foundation staff at the front desk, or they may choose to mail a cheque or money order to BC Children’s Hospital Foundation to the following address:

Attention: RBC Race for the Kids, c/o Sarah Luong
BC Children’s Hospital Foundation
938 West 28th Ave, Vancouver, BC V5Z 4H4

Please note: For all offline donations, please ensure that any cheque or money orders are made out to BC Children’s Hospital Foundation, and be sure that all donor information has been included for tax receipting purposes (including the donor’s full name and mailing address) as well as information regarding who the donation is in support of (i.e. the participant’s full name).

Why is the Support a Participant/Team/Family search not finding a participant that I know has registered?
You must type in the first name or last name of the participant exactly how it is spelled. It is not case sensitive. If you have a problem locating a participant that you are sure has registered, please contact us by emailing race@bcchf.ca.

How can I see who has donated to me?
You can view donations through your personal fundraising page. Log in and view your donor list and the amounts that have been donated under the reports tab. Please note that online donations may take a few minutes to appear on your personal fundraising page after they are made, and donations collected offline can take up to two weeks to be processed and uploaded online. If you have any concerns regarding missing donations please email us race@bcchf.ca.

Some of my donors are not showing up on the thank-you scroll mechanism. Why?
When your donors make a contribution they have the option of whether or not they want to appear in the recognition scroll or whether they wish to remain anonymous. If your donors should be appearing on your thank you scroll and you are confident that they did not select anonymous when making the contribution, please email us at race@bcchf.ca. Another reason a donor may be missing from the thank-you scroll is if they provided their donation offline, as it may take up to two weeks – from the time that we receive the offline donations – for the donations to be processed and uploaded to your online fundraising page and for your donors to receive their tax receipt.