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Frequently asked questions

BC Children's Hospital Foundation is a registered BC society and a registered Canadian charity. Our Canada Revenue Agency Charitable Business Number is 11885 2433 RR0001.

Our legal name, and the proper beneficiary for your gift, is British Columbia’s Children’s Hospital Foundation. General cheques will also be accepted with our common name: BC Children’s Hospital Foundation.

Yes. Our fundraisers work throughout the province soliciting monthly donations. Canvassers carry iPads and have badges identifying them as representatives of our Foundation. If you’re unsure and want to validate a fundraiser who came to your door, please contact us.

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We do—its aim is to call our existing donors to renew or increase their support for the hospital. If you’re unsure about a call you received, please contact us.

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Great question. The government funds all the essentials for a hospital—things like health care provider salaries and operational costs. But it’s just not possible for public funding to cover everything that can make health care outstanding. Technologies are changing faster than ever, new and promising research is constantly emerging, and the cost of recruiting the brightest medical minds adds up. The government does everything it can, but it’ll take all of us to give kids the best health care imaginable.

Cheques should be made payable to BC Children’s Hospital Foundation and can be sent by mail to:

BC Children’s Hospital Foundation
938 West 28th Avenue
Vancouver BC V5Z 4H4

All non-monetary donation requests are handled by the hospital’s Patient Experience department. You can reach them at patientexperience@cw.bc.ca or 1-844-874-3267.

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If you have any questions about updating or cancelling a monthly donation, confirming the validity of a call, or updating your credit card information, it’s best to call or email us.

We’re open Monday to Friday from 8:30 a.m. to 5 p.m. Just give us a call at 604.875.2444 and ask for Donor Services, or email donorservices@bcchf.ca. If you’re updating financial information, a phone call is best to ensure safety and security. We ask that you please call with any updates at least seven days before your next donation date so that we can process your changes in time.

Tax receipts for our monthly donors are sent out in February. For one-time donations made online, tax receipts are sent by email following the completion of your transaction.  For donations made by mail, phone or dropped off directly to our offices, please allow up to four weeks from the time we receive your donation for your tax receipt to arrive.

Please contact us at donorservices@bcchf.ca or call 604.875.2444 with your name, address and the approximate date that you made the donation. This will help us locate your donation record and the tax receipt. We can provide you with a duplicate copy by email or by mail.

If you have an issue with your tax receipt, please contact us at donorservices@bcchf.ca or call 604.875.2444 and we can help fix it. To send out a new tax receipt, we will either need the incorrect receipt returned to us or we will need you to sign a letter allowing us to cancel the incorrect receipt. Once we’ve received the old receipt or a signed copy of the receipt cancellation letter we can issue a new receipt.

Unfortunately not. Under Canada Revenue Agency regulations, a registered charity can only issue an official donation receipt to the individual or organization that made the gift.

Please visit http://bcchildren.com/contact for contact information. You can also find answers to lottery-related questions at http://bcchildren.com/faq.

Proceeds from lotteries go toward research initiatives at BC Children's Hospital—supporting over 1,000 of the most daring thinkers in science as they work to pursue new knowledge. Their discoveries are then translated directly into improved care to benefit kids within the hospital. 

To learn more about lotteries, visit https://bcchildren.com/cause/.

Where your money goes

There are two main reasons. For one, it’s a great way for us to show you the impact your donations have made on improving children’s health care. As an organization that fundraises for child health, it’s also one method we use to reach out to the community for support.

If you would like to be removed from any mailings or would prefer to receive them by email, you can contact us by email at donorservices@bcchf.ca or call 604.875.2444 to update your preferences.

One

BC Children's is the only hospital in the province devoted exclusively to children

93,000

kids visit the hospital for specialized pediatric services each year

1,000+

researchers on our campus work tirelessly to discover new treatments

Our priorities

More than a million kids count on BC Children's Hospital. We're on a quest to transform health care for all of them. 

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Your impact

Donors like you are the reason we can aim higher for our kids. Discover the successes that you’ve made possible.

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